Frequently Asked Questions
Everything you need to know about shopping with Mon Chéri
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
Mon Chéri accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
Are the products at Mon Chéri authentic?
Absolutely. We pride ourselves on quality and authenticity. All items are sourced directly from reputable manufacturers and authorized distributors.